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This policy outlines the terms applicable to purchases made through the BPE Online Store.
1. Online Orders
Customers can purchase eligible BPE UPS products directly through the online store.
An order will be confirmed only after successful payment and receipt of the order confirmation.
Customers must provide accurate billing, shipping, and contact details while placing an order.
Cash on Delivery (COD) is currently not available. All orders must be prepaid through the payment options available at checkout.
2. Product Availability
Products are subject to availability.
In case a product becomes unavailable after an order is placed, BPE may contact the customer regarding the order status or available alternatives.
Product specifications and availability may change without prior notice.
3. Pricing & Taxes
Product prices displayed on the website are subject to applicable taxes and charges.
The final payable amount will be shown at checkout before payment.
BPE reserves the right to update prices without prior notice.
4. Shipping
Orders are generally delivered within 7 business days across India, subject to product availability and location.
Delivery timelines may vary due to logistics, holidays, unforeseen circumstances, or serviceability.
Please refer to the Shipping Policy for complete shipping terms.
5. Cancellation, Return & Replacement
Orders can be cancelled only before dispatching.
No cancellation or return is permitted after dispatch.
BPE does not offer refunds.
Eligible cases may qualify for a product replacement as per the applicable policy.
6. Warranty
Warranty coverage will be provided according to the warranty period specified for the respective UPS model, such as 1 year, 2 years, or as otherwise mentioned.
Please refer to the Warranty Policy for complete warranty terms and exclusions.
7. Order Verification
BPE may contact the customer to verify order, payment, delivery, or other relevant details before processing the order.
BPE reserves the right to hold or cancel an order where information provided by the customer is incomplete, inaccurate, or cannot be verified.
8. Delivery Acceptance
Customers are advised to inspect the package at the time of delivery. If the package appears visibly damaged or tampered with, the customer should refuse delivery and immediately contact BPE Customer Support.
9. Customer Responsibility
Customers are responsible for:
Providing accurate delivery information.
Ensuring proper installation and operation of the UPS.
Following the product's installation and operating instructions.
Retaining the invoice and proof of purchase.
10. Policy Updates
BPE reserves the right to update this Store Policy from time to time. Any changes will be published on this website and will apply to orders placed after the updated policy becomes effective.
For any assistance regarding your order or purchase, please contact the BPE Customer Support Team.
